Skills Development in Port Elizabeth

We offer comprehensive Skills Development services including Training Workshops and Lunch and Learn Sessions on topics detailed below, as well as Art Team Building, Organisational Assessments, and Facilitated Planning.

Half-Day Training Workshops

- Change Management Skills Training
Change management is an important process for organisations to achieve sustainable results. Attendees of this programme will learn the competencies of an effective change agent and critical success factors for organisational change. Delegates will gain the methodologies and tools for effective change management. This includes a practical model and how to overcome resistance to change.

 

- Creative Culture Development Training
The fruits of a creative culture include revolutionary patents, improved service delivery, solutions-driven designs, and smarter ways of doing everyday tasks, all of which improves revenues. Even creative people or staff in jobs that demand creativity experience blocks. This programme equips you with techniques to make creativity the norm and to maintain high levels of creativity.

 

- Customer Service Skills Training
Customers often judge the entire organisation on their assessment of the service they receive. A good reputation is important for attracting future customers and investors. Competitors may match your prices or products, but an outstanding customer service ethic could become your differentiation factor. This programme will empower delegates with the skills towards giving your organisation a competitive edge through superior customer service.

 

- Delegation Skills Training
Effective delegation is essential to increase productivity and fully utilize human resources. Lack of delegation is a top time-waster and time is money. The good news is that right mix of letting go and control is a skill that can be learned. This programme will equip delegates with the approach and implementation steps towards achieving effective delegation.

 

- Ethics and Professionalism Training
Having an organizational Code of Conduct and laws of the land does not guarantee that people will abide by them. In addition, there are some unwritten rules of behavior deemed to be common sense. The origin and diversity of personal values and attitudes has to be understood to create awareness of behavior perceived to lack professionalism and work ethics. This programme is an eye-opener and will assist to shift paradigms.

 

- Event Management Training
Your brand is on the line whether it’s a trade show, conference, exhibition, product launch, incentive outing, celebration, social, festival, sports or cultural event. Every ‘T’ must be crossed and every ‘I’ must be dotted in order to close the gap between expectations and perceptions. This programme will provide the skills to ensure successful outcomes of events.

 

- Interpersonal Competency Training
Effective communication is at the heart of all our professional and personal relationships. This programme will provide an understanding of communication styles and preferences of ourselves, our colleagues and our clients. You will learn why we sometimes miscommunicate, misunderstand, and push the wrong buttons. You will gain practical techniques to communicate more effectively and assertively.

 

- Leadership Skills Training
Never has this world begged for better leaders than at this time. The complex facets of the Dark side and the Right side of leadership are examined. Leadership myths are exposed. Leadership is more of an art than a science and this programme provides insight to the values and behaviours which will make you a great leader.

 

- Management Skills Training
The role of a manager is challenging because the greater part of the job is dealing with people and our human resources cannot be controlled like other resources. This workshop does not involve copious management theories but cuts to the chase by providing practical to-the-point tried and tested universal truths about organizational communities of people.

 

- Marketing and Branding Skills Training
Your products and services are competing in a sea of competition. Marketing remains on the National scarce skills list because it gets muddled up with sales and there are constant industry changes. As your organisation grows and your brand evolves, your brand can become watered down. This programme will equip marketing staff with skills to woo and wow your customers.

 

- Meeting Effectiveness Skills Training
Meetings are essential to further an organisation’s operations. Unfortunately, meetings feature consistently in the list of top time-wasters and become meaningless when they are not efficiently and effectively planned, run and recorded. This workshop will equip you with tips and techniques for productive and meaningful meetings.

 

- Minute-Taking Skills Training
Meetings are essential to further an organisation’s operations and if discussions and action points are not recorded and distributed timeously, the meetings become meaningless. The role of the minute-taker is essential! This workshop will equip you with tips and techniques for accurate and meaningful minutes.

 

- Mentorship Skills Training
Businesses are busy and sometimes don’t have the time, staff or skills to identify and assign mentors to staff in new positions or new staff members. If increased productivity, decreased mistakes and staff retention are the desirable results, then mentorship is essential and this programme will provide the skills.

 

- Mission, Vision, Goal Setting and Planning Training
Organizations and individuals without clear vision, mission, goals and plans, are like sailing without a rudder. You will move but be buffeted by the winds haphazardly to and fro. This programme will provide you with practical skills to reach your destination via the quickest route and with all passengers aboard.

 

- Motivating Performance Training
Performance is defined as 'functional effectiveness'. Nonperformance is defined as ‘dysfunctional ineffectiveness’. Learn techniques to sustain our own motivation and level out the Pareto principle of 80/20 so that the entire team is motivated to accomplish tasks and projects according to schedule.

 

- Negotiation and Conflict Management Training
The only way to avoid conflict is to never say or do anything. This programme will provide you with several methods to deal with conflict including how to manage serious conflict that has escalated to mediation. These skills will empower you to replace frustration, anxiety and mistrust with resolution which leads to increased productivity.

 

- Presentation Skills Training
Presenting in front of colleagues, clients and various stakeholders can be daunting. Practice does not always make it perfect because we repeat the same mistakes. Learn how to present with confidence and impact.

 

- Problem Solving and Decision Making Skills Training
Problems can be opportunities or threats and if misinterpreted could lead to downtime and disaster. In the same way, autocratic dictatorial leaders have lead organisations to breaking point. It is worth the time to learn and internalize steps to take when problems arise and decisions are demanded. This workshop is both practical and interactive so that delegates will be empowered to implement steps confidently and swiftly.

 

- Project Management Skills Training
Project management remains on South Africa’s National Scarce Skills list. The practical realities of the challenges of project management are not covered in academic studies and Murphy’s Law is alive and well. This workshop will equip project team leaders with practical steps, tools and techniques to run a project with quality results.

 

- Sales Skills Training
The sales force is your frontline and make or break relationships and ultimately bring in the revenue! This interactive programme will provide many tips and tools for both new and experienced sales team members to escalate success.

 

- School Disciplinarian and Leadership Skills Training
Attendees of this programme will learn techniques to positively influence ‘at-risk’ learners and ways to improve discipline. This programme, designed and facilitated by a former school principal, is compliant with South African School legislation. Delegates will gain the Conflict Resolution, Persuasion, Motivation and Inspiration techniques to facilitate improved behavioural and academic performance.

 

- Stress Management Skills Training
Professionally and personally, we all have so much on our plate. As the corporate world becomes increasingly competitive and deadline-driven, less allowances are made for the feelings of individuals. Gain techniques to handle everything thrown our way, to function in multi-tasking chaos, and not loose ourselves in the journey. Learn to work with a de-stress tool to regain balance and look forward to a busy schedule.

 

- Teamness Skills Training
Teams rely on other teams to get their work done. The work flow of an entire organization is affected when just one team is dysfunctional. This programme includes the tools to measure relational attitudes and teaches the skills required to maintain a functional team.

 

- Telephone Etiquette and Netiquette Training
The perception of our communication directly affects the perception of the organisation we represent. As soon as we pick up the phone, we accept 100% of the responsibility for the call. Telephonic and written correspondence may be the first contact with your customers, and it should not be the last. This interactive workshop will equip delegates with the skills to control what they say and how they say it.
 
- Time Management Skills Training
Time cannot be stored or stopped and every minute that passes is gone forever. As such, time is the most valuable of all resources and the only way to maximize its potential is to manage it well. This programme will equip you with strategies and methods towards improved efficiency and effectiveness.

 

- Workplace Skills Planning (WSP) Training
According to a national legal mandate, every employer must submit their Work Skills Plan to their primary focus Seta by 30 April every year. Correct and timely submission of the WSP is central to the payment of mandatory grants and national research on skills. Failure to do so leads to forfeiting opportunities for grants. There are codes, tables and terminologies to navigate. This programme assists organisations to make the submission process smooth and on time.

Full-Day Art Team Building Workshop

- Art Team Building

Team members who play together, stay together! This Team building is about collective problem solving and infusing FUN and WOW into your team! Team members are guaranteed to leave energised and excited to apply proven winning strategies for improving morale, ideation and workflow i.e. a healthy balance of their social, intellectual and physical input which benefits team results.

Lunch and Learn Sessions

On a Skills Development topic selected from our Half-Day Soft Skills Training workshops. A 50 minute (flexible) presentation to employees in the hall or boardroom of the organization. Attendees can munch on their lunch during the presentation which is designed to be edutaining (education and entertaining).

Organisational Assessments

         Personnel Survey:

  1. Paper and pen based assessment
  2. 1 Page of 12 Questions and instructions
  3. Each employee completes one survey anonymously. Should take 5 to 10 minutes to complete
  4. The purpose of the Code Names on the surveys are to track spoilt surveys i.e. instructions misunderstood, and for individual feedback should this be agreed upon
  5. Completion of surveys can be done in departmental meetings e.g. management, administration, finance, sales and marketing, warehouse / factory, support staff (cleaners, maintenance, etc.)
  6. The company should return the surveys with a company organogram
  7. As a guide, compilation of the surveys into meaningful results for +- 100 employees, will take 3 working days
  8. Bar graphs are created for each department and the entire company
  9. A report will be compiled for senior management which will convey:
  • Employees’ levels of engagement in the workplace [Actively engaged, engaged, disengaged, or actively disengaged / dysfunctional]
  • Areas in the workplace causing levels of engagement in the workplace
  • Recommendations

            Organisational Survey:

  1. Paper and pen based assessment
  2. 2 Pages of 18 Questions and instructions (can be printed back-to-back)
  3. Each employee completes one survey anonymously. Should take +-20 minutes to complete
  4. The purpose of the Code Names on the surveys are to track spoilt surveys i.e. instructions misunderstood, and for individual feedback should this be agreed upon
  5. Completion of surveys can be done in departmental meetings e.g. management, administration, finance, sales and marketing, warehouse / factory, support staff (cleaners, maintenance, etc.)
  6. The company should return the surveys with a company organogram
  7. As a guide, compilation of the surveys into meaningful results for +- 100 employees, will take 4 working days
  8. Charts are created for each department and the entire company
  9. A report will be compiled for senior management which will convey:
  • The existing organizational climate
  • Where company strengths and weaknesses are in terms of the following: -Commitment: Management Values, Management Support, Management Credibility; -Commitment: Individual Impact, Work Community, Task Content; -Creativity: Problem Solving, Social Context, Task Environment
  • Recommendations

Facilitated Planning

• As each organization is unique, a scope will be agreed upon prior to the planning session.
• One working day of interactive work with the management team.
• Typed draft presented to the organisation’s management team within 2 to 3 working days after the session.
• Final document presented to management within 2 to 3 working days after all input of draft copy received.

A. Strategic Planning

B. Business Planning

C. Scenario Planning

A. When an organization wants to revise or create their Business Plan, management should begin with Strategic Planning. The process of Strategic Planning results in defining competitive advantage, clearly describes an organization’s overall and overriding core purpose, structure, mission, vision, values, and strategic objectives. The Strategic Plan can become the introductory section of a Business Plan as it sets strategic direction for the organisation.

B. In order to either create or update a Business Plan, an organization should already have a clear vision, mission, related values, and strategic objectives. A Business Plan is a communication tool for internal operations and for raising capital. It clearly describes business actions for a specified period. A SWOT (Strengths, Weaknesses, Opportunities, Threats) should be piloted which assists to determine priorities in terms of industry and market positioning. From this, the organization also describes its capacity development and strategic operations.

C. When an organization has a sound Business Plan which is used as a communication tool, and everyone in the organization talks and walks the vision, mission and values, they may be ready for Scenario Planning. The result of Scenario planning is rediscovering the original entrepreneurial power of creative foresight in contexts of accelerated change, greater complexity, and genuine uncertainty. A Scenario Plan results from the management team following a facilitated process and forms one of the support documents of the Business Plan. The advantage of Scenario Planning is that the process prepares for the unthinkable by asking ‘why?’, ‘why not?’, ‘what?’ and ‘what if?’. A good Scenario Plan details answers to the right questions and promotes proaction rather than reaction.

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We look forward to interactive learning with you and your team!

+27 71 475 9159

Frank Suites, 18 Frank Street, Newton Park (between 6th and 7th Avenues), Port Elizabeth, 6045, South Africa

Open Mondays to Saturdays

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