Skills Development in Port Elizabeth

We offer comprehensive Skills Development services including Training Workshops and Lunch and Learn Sessions on topics detailed below, as well as Art Team Building, Organisational Assessments, and Facilitated Planning.

 

 

           Half-Day Training Workshops 

Skills Development Topic

Description

Programme

Change Management Skills Training

Change management is an important process for organisations to achieve sustainable results. Attendees of this programme will learn the competencies of an effective change agent and critical success factors for organisational change. Delegates will gain the methodologies and tools for effective change management. This includes a practical model and how to overcome resistance to change.

• Setting up the Critical Success Factors of organisational change
• How and when to weaken or strengthen Driving Forces and Restraining Forces of change
• Understanding and managing Change Agent and Changee workstyles
• Merging organizational / departmental climates and cultures

Creative Culture Development Training

The fruits of a creative culture include revolutionary patents, improved service delivery, solutions-driven designs, and smarter ways of doing everyday tasks, all of which improves revenues. Even creative people or staff in jobs that demand creativity experience blocks. This programme equips you with techniques to make creativity the norm and to maintain high levels of creativity.

• Understanding organizational culture and the condition for creativity
• Adopt practical unblocking and breakthrough techniques
• Handle stinking thinking and creativity crushers
• How to assess and capitalise on trends

Customer Service Skills Training

Customers often judge the entire organisation on their assessment of the service they receive. A good reputation is important for attracting future customers and investors. Competitors may match your prices or products, but an outstanding customer service ethic could become your differentiation factor. This programme will empower delegates with the skills towards giving your organisation a competitive edge through superior customer service.

• Who is your customer?
• Moments of truth!
• Dealing with unsatisfied customers
• Measuring customer satisfaction

Delegation Skills Training

Effective delegation is essential to increase productivity and fully utilize human resources. Lack of delegation is a top time-waster and time is money. The good news is that right mix of letting go and control is a skill that can be learned. This programme will equip delegates with the approach and implementation steps towards achieving effective delegation.

• Accountability vs responsibility
• Delegation and participation styles
• Overcoming obstacles to delegation
• Getting the right balance between over and under delegation

Ethics and Professionalism Training

Having an organizational Code of Conduct and laws of the land does not guarantee that people will abide by them. In addition, there are some unwritten rules of behavior deemed to be common sense. The origin and diversity of personal values and attitudes has to be understood to create awareness of behavior perceived to lack professionalism and work ethics. This programme is an eye-opener and will assist to shift paradigms.

• Diverse behavioural patterns and styles
• Understanding the line between objectivity and subjectivity
• The measures of respect, pleasure and happiness
• The sensitizing process

Event Management Training

Your brand is on the line whether it’s a trade show, conference, exhibition, product launch, incentive outing, celebration, social, festival, sports or cultural event. Every ‘T’ must be crossed and every ‘I’ must be dotted in order to close the gap between expectations and perceptions. This programme will provide the skills to ensure successful outcomes of events.

• Pre-event tasks and tools including contingency plans
• During the event, implementing the plan
• Measuring event outcomes
• Post-event debriefing agenda

Interpersonal Competency Training

Effective communication is at the heart of all our professional and personal relationships. This programme will provide an understanding of communication styles and preferences of ourselves, our colleagues and our clients. You will learn why we sometimes miscommunicate, misunderstand, and push the wrong buttons. You will gain practical techniques to communicate more effectively and assertively.

• The Art of Persuasion
• Workstyles and Communication Styles
• Understanding barriers to effective communication using the Johari Window
• Transactional Analysis in practice

Leadership Skills Training

Never has this world begged for better leaders than at this time. The complex facets of the Dark side and the Right side of leadership are examined. Leadership myths are exposed. Leadership is more of an art than a science and this programme provides insight to the values and behaviours which will make you a great leader.

• How to commit Organomythicide (kill organizational myths)
• Leadership styles and perception of styles
• How a leader can disconnect or connect the dots
• How to make your legacy more deliberate

Management Skills Training

The role of a manager is challenging because the greater part of the job is dealing with people and our human resources cannot be controlled like other resources. This workshop does not involve copious management theories but cuts to the chase by providing practical to-the-point tried and tested universal truths about organizational communities of people.

• Defining the scope of a manager and the degree of hands-on work
• Getting superior results from subordinates
• Understanding how workstyles impact the relationship between managers and subordinates
• Dealing with non-performance

Marketing and Branding Skills Training

Your products and services are competing in a sea of competition. Marketing remains on the National scarce skills list because it gets muddled up with sales and there are constant industry changes. As your organisation grows and your brand evolves, your brand can become watered down. This programme will equip marketing staff with skills to woo and wow your customers.

• Let’s go fishing
• Reaching a whole-brained world
• Developing value propositions
• Managing the look and feel of absolutely everything

Meeting Effectiveness Skills Training

Meetings are essential to further an organisation’s operations. Unfortunately, meetings feature consistently in the list of top time-wasters and become meaningless when they are not efficiently and effectively planned, run and recorded. This workshop will equip you with tips and techniques for productive and meaningful meetings.

• Pre-meeting preparations and purpose of the meeting
• Clarifying the workstyles of the audience
• Chairmanship and speaking roles in a meeting
• Tips for minute-taking and post-meeting follow-up

Mentorship Skills Training

Business are busy and sometimes don’t have the time, staff or skills to identify and assign mentors to staff in new positions or new staff members. If increased productivity, decreased mistakes and staff retention are the desirable results, then mentorship is essential and this programme will provide the skills.

• Mentor and Mentee agreements, logs and evaluations
• Roles and responsibilities of the Mentor and Mentee
• Mentorship styles
• Building a constructive relationship

Mission, Vision and Goal Setting Training

An organization or project without a clear and communicated vision, mission, goals and objectives, is like sailing without a rudder. You will move but be buffeted by the winds haphazardly to and fro. This programme will provide you with the skills to reach your destination via the quickest route and with all passengers aboard.

• Stripping the organization to its core
• Defining and drafting visions and missions
• Defining and drafting objectives and goals
• Tracking mechanisms

Motivating Performance Training

Performance is defined as 'functional effectiveness'. Nonperformance is defined as ‘dysfunctional ineffectiveness’. Learn techniques to sustain our own motivation and level out the Pareto principle of 80/20 so that the entire team is motivated to accomplish tasks and projects according to schedule.

• Understand demotivation and nonperformance; and what motivates both the couch potato and the workaholic
• Sustain your own motivation
• How to level out 80/20 ratios
• How to increase performance levels

Negotiation and Conflict Management Training

The only way to avoid conflict is to never say or do anything. This programme will provide you with several methods to deal with conflict including how to manage serious conflict that has escalated to mediation. These skills will empower you to replace frustration, anxiety and mistrust with resolution which leads to increased productivity.

• Techniques to resolve conflict
• Negotiation styles
• Collaborative negotiation
• Collapse of collaboration

Presentation Skills Training

Presenting in front of colleagues, clients and various stakeholders can be daunting. Practice does not always make it perfect because we repeat the same mistakes. Learn how to present with confidence and impact.

• Tips for prepared and unprepared presentations
• Structuring a presentation
• Adding visual aids
• How to be perceived as professional, poised and polished

Problem Solving and Decision Making Skills Training

Problems can be opportunities or threats and if misinterpreted could lead to downtime and disaster. In the same way, autocratic dictatorial leaders have lead organisations to breaking point. It is worth the time to learn and internalize steps to take when problems arise and decisions are demanded. This workshop is both practical and interactive so that delegates will be empowered to implement steps confidently and swiftly.

• Pitfalls of problem solving and decision-making
• Problem Solving and Decision Making approaches and styles
• Steps towards solutions-driven decisions
• Reaching a true consensus

Project Management Skills Training

Project management remains on South Africa’s National Scarce Skills list. The practical realities of the challenges of project management are not covered in academic studies and Murphy’s Law is alive and well. This workshop will equip project team leaders with practical steps, tools and techniques to run a project with quality results.

• Preparing the project plan and communication channels
• Risk assessment and contingency steps
• Organising people according to their strengths
• Tools and techniques to measure deliverables

Sales Skills Training

The sales force is your frontline and make or break relationships and ultimately bring in the revenue! This interactive programme will provide many tips and tools for both new and experienced sales team members to escalate success.

• Communication and Selling Styles
• Attitude and maintaining a winning attitude
• Skills – From opening to Closing the Sale
• Habits – How to generate and manage qualified leads

Stress Management Skills Training

Professionally and personally, we all have so much on our plate. As the corporate world becomes increasingly competitive and deadline-driven, less allowances are made for the feelings of individuals. Gain techniques to handle everything thrown our way, to function in multi-tasking chaos, and not loose ourselves in the journey. Learn to work with a de-stress tool to regain balance and look forward to a busy schedule.

• Take stock of all obligations and goals observantly and honestly
• Understand root causes of stress
• Work with a tool to create a practical action plan
• Gain techniques to remain calm through rocky patches and switch off at the end of the day

Teamness Skills Training

Teams rely on other teams to get their work done. The work flow of an entire organization is affected when just one team is dysfunctional. This programme includes the tools to measure relational attitudes and teaches the skills required to maintain a functional team.

• Essential conditions for teamness
• Collaboration and participation styles
• Dysfunctions of a team
• Team member agreements

Telephone Etiquette and Netiquette Training

The perception of our communication directly affects the perception of the orgaisation we represent. As soon as we pick up the phone, we accept 100% of the responsibility for the call. Telephonic and written correspondence may be the first contact with your customers, and it should not be the last. This interactive workshop will equip delegates with the skills to control what they say and how they say it.

• Do’s and don’ts for inbound and outbound calls
• Netiquette: communicating via the Internet
• Communication styles and role play
• Dealing with angry callers and complaints

Time Management Skills Training

Time cannot be stored or stopped and every minute that passes is gone forever. As such, time is the most valuable of all resources and the only way to maximize its potential is to manage it well. This programme will equip you with strategies and methods towards improved efficiency and effectiveness.

• Strategies to deal with time wasters
• Workstyles and teaching people how to treat you
• Practical task planning methods and tools
• Negotiating your workload

Work Skills Planning (WSP) Training

According to a national legal mandate, every employer must submit their Work Skills Plan to their primary focus Seta by 30 April every year. Correct and timely submission of the WSP is central to the payment of mandatory grants and national research on skills. Failure to do so leads to forfeiting opportunities for grants. There are codes, tables and terminologies to navigate. This programme assists organisations to make the submission process smooth and on time.

• Utilising all sources of information
• Planning and administration styles
• Skills shortages, Scarce and Critical skills
• Completing the template and recording data for audit

           Full-Day Art Team Building Workshop

TOPIC

Art Team Building

Description

Team members who play together, stay together! This Team building is about collective problem solving and infusing FUN and WOW into your team! Team members are guaranteed to leave energised and excited to apply proven winning strategies for improving morale, ideation and workflow i.e. a healthy balance of their social, intellectual and physical input which benefits team results.

Programme

• Workstyles: Renaissance Artists and Ninja Turtles
• Ideastorming: Team Drafts a solution to a given scenario
• Team must work together on their Masterpiece as several obstacles and frustrations are introduced
• Review of reactions to obstacles

           Lunch and Learn Sessions

On a Skills Development topic selected from our Half-Day Soft Skills Training workshops. A 50 minute (flexible) presentation to employees in the hall or boardroom of the organization. Attendees can munch on their lunch during the presentation which is designed to be edutaining (education and entertaining).

             Organisational Assessments

           Personnel Survey:
1) Paper and pen based assessment
2) 1 Page of 12 Questions and instructions
3) Each employee completes one survey anonymously. Should take 5 to 10 minutes to complete
4) The purpose of the Code Names on the surveys are to track spoilt surveys i.e. instructions misunderstood, and for individual feedback should this be agreed upon
5) Completion of surveys can be done in departmental meetings e.g. management, administration, finance, sales and marketing, warehouse / factory, support staff (cleaners, maintenance, etc.)
6) The company should return the surveys with a company organogram
7) As a guide, compilation of the surveys into meaningful results for +- 100 employees, will take 3 working days
8) Bar graphs are created for each department and the entire company
9) A report will be compiled for senior management which will convey:
    •Employees’ levels of engagement in the workplace [Actively engaged, engaged, disengaged, or actively disengaged / dysfunctional]
    •Areas in the workplace causing levels of engagement in the workplace
    •Recommendations

            Organisational Survey:
1) Paper and pen based assessment
2) 2 Pages of 18 Questions and instructions (can be printed back-to-back)
3) Each employee completes one survey anonymously. Should take +-20 minutes to complete
4) The purpose of the Code Names on the surveys are to track spoilt surveys i.e. instructions misunderstood, and for individual feedback should this be agreed upon
5) Completion of surveys can be done in departmental meetings e.g. management, administration, finance, sales and marketing, warehouse / factory, support staff (cleaners, maintenance, etc.)
6) The company should return the surveys with a company organogram
7) As a guide, compilation of the surveys into meaningful results for +- 100 employees, will take 4 working days
8) Charts are created for each department and the entire company
9) A report will be compiled for senior management which will convey:
    •The existing organizational climate
    •Where company strengths and weaknesses are in terms of the following: 
         -Commitment: Management Values, Management Support, Management Credibility
         -Commitment: Individual Impact, Work Community, Task Content
         -Creativity: Problem Solving, Social Context, Task Environment
    •Recommendations

              Facilitated Planning

A. Strategic Planning

 

B. Business Planning

 

C. Scenario Planning

A. When an organization wants to revise or create their Business Plan, management should begin with Strategic Planning. The process of Strategic Planning results in defining competitive advantage, clearly describes an organization’s overall and overriding core purpose, structure, mission, vision, values, and strategic objectives. The Strategic Plan can become the introductory section of a Business Plan as it sets strategic direction for the organisation.

B. In order to either create or update a Business Plan, an organization should already have a clear vision, mission, related values, and strategic objectives. A Business Plan is a communication tool for internal operations and for raising capital. It clearly describes business actions for a specified period. A SWOT (Strengths, Weaknesses, Opportunities, Threats) should be piloted which assists to determine priorities in terms of industry and market positioning. From this, the organization also describes its capacity development and strategic operations.

C. When an organization has a sound Business Plan which is used as a communication tool, and everyone in the organization talks and walks the vision, mission and values, they may be ready for Scenario Planning. The result of Scenario planning is rediscovering the original entrepreneurial power of creative foresight in contexts of accelerated change, greater complexity, and genuine uncertainty. A Scenario Plan results from the management team following a facilitated process and forms one of the support documents of the Business Plan. The advantage of Scenario Planning is that the process prepares for the unthinkable by asking ‘why?’, ‘why not?’, ‘what?’ and ‘what if?’. A good Scenario Plan details answers to the right questions and promotes proaction rather than reaction.

• As each organization is unique, a scope will be agreed upon prior to the planning session
• One working day of interactive work with the management team
• Typed draft presented to the organisation’s management team within 2 to 3 working days after the session
• Final document presented to the management team within 2 to 3 working days after all input in the draft copy is received

 

 

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Download the Soft Skills Training Booking Form

We look forward to interactive learning with you and your team!